Initial inspection
Each laptop is checked for casing condition, screen quality, keyboard response, ports, hinges and charger compatibility.
Quality checked
A practical process before every configured laptop ships.
The aim is simple: do the checking, upgrading and preparation before the customer receives the machine. That means fewer surprises and a laptop that is ready for real use.
Repair or replace cover
Warranty options are part of the buying journey, so customers know what level of cover they are choosing before checkout.
12m
standard
24m
extended
36m
maximum
The method
Six checks customers can understand.
Hardware testing
Core components are tested before sale, including processor stability, memory, battery behaviour and storage health.
Upgrade fitting
Chosen RAM and SSD upgrades are fitted to the selected base model and priced clearly in the configurator.
Clean install
Operating system options are prepared cleanly, with the laptop made ready for first use before it leaves us.
Final finish
Machines are cleaned, sanitised and checked again so customers receive a practical, presentable device.
Dispatch protection
Orders are packed for tracked UK delivery, with support available if anything needs attention after arrival.